Terms & Conditions

New Accounts: We welcome your business. To establish credit, call us toll free at 1-800-869-8004 and ask for a credit application. Orders will be shipped C.O.D. or credit card until credit has been established.

Shipments: Most in-stock products are shipped or delivered the same day FOB Rochester, NY, using UPS unless otherwise requested. Orders totaling $1,200 or more are shipped free of freight charges. All hazardous shipments will be assessed an additional $25.00 UPS handling charge per box.

Damaged Materials: Upon receipt of shipment, please inspect the order for damage and accuracy before signing the packing slip or freight bill. Make note of any internal or external damage on the freight bill, before calling PDI Supply to obtain a Return Authorization number.

Terms: Open account invoices are due 30 days from date of invoice. We offer a 1% discount for payments made within 20 days. PDI Supply accepts business checks as well as all major credit cards. Returned checks will be subject to a $25.00 service charge.

Returns: All products will be accepted for credit provided they are returned within 30 days, undamaged and in original packaging. After 30 days, all returns will be subject to a 15% restocking charge.

Past Due Accounts: A service charge of 1½% per month will be assessed on any past due invoices. If any invoice is not paid, the buyer will be subject to all reasonable costs and expenses, including attorney's fees incurred by PDI Supply. We reserve the right to withhold shipments for any past due accounts.